ChatZilla Customer Experience Improvement Program Report - 14 May 2008

Report Data

Sessions

Versions

0.9.82
0.9.82.1

Session Lengths

The session length is the time spent with the main ChatZilla window open. Each time it is opened, a new session begins.

0h48h

Restarts by User

A restart is counted whenever the same user starts ChatZilla within 10 minutes of closing it. It could be a restart of just ChatZilla, the host (e.g. Firefox) or the entire computer. This graph shows only the top 10.

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Logger

Event Types

Each user can decide which categories of events the CEIP code is allowed to log; this shows the proportion of users with each category enabled based on the last time they changed their settings. The ChatZilla CEIP options map to these types as follows:

dialog
menu
command
client

Commands

Top Commands

delete-view
join
server
whois
hide-view
quote
cmd-copy
goto-url
goto-url-newtab
leave

Top Commands by Activation Point

The activation point of a command identifies precisely how it was triggered - be it from a menu, a script, a shortcut key or the user typing it directly. For menus, the activation point includes the menu names from the top-level or context menu down to the one with the actual command on.

menu>context:tab>delete-view
script>join
script>server
menu>context:tab>hide-view
keyboard>cmd-copy
script>delete-view
script>quote
script>goto-url
menu>context:userlist>popup:usercommands>whois
menu>context:messages>popup:usercommands>whois

Commands by Activation Type

Activations of Type "inputbox"

quote
join
mode
whois
nick
ns
cs
sslserver
stats
server

Activations of Type "menu"

delete-view
whois
hide-view
leave
cmd-copy
query
voice
goto-url-newtab
version
toggle-ui

Activations of Type "keyboard"

cmd-copy
delete-view
cmd-paste
cmd-selectall
find
cmd-cut
font-size-bigger2
join
toggle-ui
font-size

Activations of Type "script"

join
server
delete-view
quote
goto-url
pref
goto-url-newtab
hide-view
ctcp
query

Commands by Activation View

Activations on View "IRCClient"

server
sslserver
idle-away
idle-back
goto-url
eval
window
exit
quit
goto-url-newtab

Activations on View "IRCNetwork"

delete-view
join
server
quote
ctcp
hide-view
ns
query
away
eval

Activations on View "IRCChannel"

whois
cmd-copy
hide-view
quote
goto-url
delete-view
goto-url-newtab
leave
pref
nick

Activations on View "IRCUser"

delete-view
hide-view
cmd-copy
goto-url
pref
goto-url-newtab
join
quote
nick
dcc-accept

Activations on View "IRCDCCChat"

delete-view
cmd-prefs

Activations on View "IRCDCCFileTransfer"

delete-view
server

Views by Commands

For each of the top-10 commands, below is a breakdown of which view they were activated on. Note: this is not necessarily the current view at the time, e.g. if the activation was via the context menu of a non-current view, it counts for the non-current view.

Views for Command "delete-view"

IRCNetwork
IRCChannel
IRCUser
IRCDCCChat
IRCClient
IRCDCCFileTransfer

Views for Command "join"

IRCNetwork
IRCChannel
IRCUser

Views for Command "server"

IRCNetwork
IRCClient
IRCChannel
IRCDCCFileTransfer
IRCUser

Views for Command "whois"

IRCChannel
IRCNetwork
IRCUser

Views for Command "hide-view"

IRCChannel
IRCNetwork
IRCUser
IRCClient

Views for Command "quote"

IRCChannel
IRCNetwork
IRCUser

Views for Command "cmd-copy"

IRCChannel
IRCUser
IRCNetwork
IRCClient

Views for Command "goto-url"

IRCChannel
IRCNetwork
IRCUser
IRCClient

Views for Command "goto-url-newtab"

IRCChannel
IRCUser
IRCNetwork
IRCClient

Views for Command "leave"

IRCChannel

Views by Command Activations

Views for Command Activation "menu>context:tab>delete-view"

IRCNetwork
IRCUser
IRCChannel
IRCDCCChat
IRCClient
IRCDCCFileTransfer

Views for Command Activation "script>join"

IRCNetwork
IRCChannel

Views for Command Activation "script>server"

IRCNetwork
IRCClient
IRCChannel
IRCUser

Views for Command Activation "menu>context:tab>hide-view"

IRCChannel
IRCNetwork
IRCClient

Views for Command Activation "keyboard>cmd-copy"

IRCChannel
IRCUser
IRCNetwork

Views for Command Activation "script>delete-view"

IRCChannel
IRCNetwork

Views for Command Activation "script>quote"

IRCChannel
IRCNetwork
IRCUser

Views for Command Activation "script>goto-url"

IRCChannel
IRCNetwork
IRCUser
IRCClient

Views for Command Activation "menu>context:userlist>popup:usercommands>whois"

IRCChannel

Views for Command Activation "menu>context:messages>popup:usercommands>whois"

IRCChannel

Menus

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Dialogs

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